Frequently Asked Questions

PT ALEXA INTL is an Indonesian-headquartered multi-vertical trading and logistics group. We operate six desks - agricultural commodities, energy & petroleum, construction materials, logistics & supply chain, hospitality services and technology & digital solutions - connecting producers in Asia with buyers across the Middle East, Europe and the Americas.

Our headquarters are in Depok, West Java, Indonesia. We maintain operating presence across India (regional hub), Thailand (trade centre), Canada (North America) and the United Arab Emirates (Middle East). Full addresses are listed on our Global Presence page.

Yes. PT ALEXA INTL is a Perseroan Terbatas (PT) incorporated under Indonesian Law No. 40 of 2007 on Limited Liability Companies, registered via the OSS-RBA system with a valid NIB, KBLI classifications, AHU registration and NPWP. Documentation is shared under NDA on KYC request.

Our six verticals are: (1) Agricultural & Food Commodities - rice, coffee, tea, cocoa, fruits, vegetables, edible oils; (2) Energy & Petroleum - crude derivatives, coal, LPG, biofuels, lubricants; (3) Construction Materials - cement, lime, sand & aggregates, wood, paper; (4) Logistics & Supply Chain - air, sea, land freight, customs, warehousing; (5) Hospitality - hotel and restaurant operations; (6) Technology - FreightConnects, TMS and Logistics ERP.

Counterparties under a signed mutual NDA can request copies of NIB, AHU registration, NPWP, bank-account verification letter, audited financials (where available) and authorised-signatory list by writing to info@ptalexa.com.

Our digital logistics marketplace is operated by our subsidiary FreightConnects (freightconnects.com). Affiliate offices in India, Thailand, Canada and the UAE are disclosed on the Global Presence page.

MOQ varies by product. Bulk commodities (rice, sugar, coal) typically start at one FCL (20-ft container) or one metric tonne for specialty produce. We will work to consolidate smaller orders with consolidators on our books - ask the trade desk for current options.

Yes, for most commodities. Sample charges, courier costs and an indicative timeline are confirmed with the quotation. Sample fees are typically credited against the first commercial invoice once a bulk order is placed.

We routinely transact under FOB, CFR, CIF, FCA, CPT, CIP, DAP and DDP under Incoterms® 2020. The applicable Incoterm is always confirmed on the proforma invoice; we recommend buyers consult their freight forwarder before committing to the higher-cost D-terms.

Every commodity contract names the agreed grade and specification. We arrange pre-shipment inspection (PSI) by independent surveyors such as SGS, Bureau Veritas, Intertek or Cotecna; Certificate of Analysis (COA), phytosanitary, fumigation and weight certificates are issued at the loading port.

Often, yes. As a multi-vertical trading house we maintain an extended supplier network. Submit a Request for Quotation through our contact form or to trading@ptalexa.com with target specification, volume, destination and timeline.

Yes - particularly in food & beverage, packaged commodities and selected construction materials. Minimums, lead-times and IP terms are confirmed in a separate manufacturing agreement.

Sea freight (FCL, LCL, RO-RO, break-bulk and project cargo), air freight (express, consolidated, full-charter), land freight (FTL, LTL, cross-border), express courier and bonded warehousing - supported by customs brokerage and last-mile distribution.

Indicative transit times: Indonesia → Singapore 3–5 days sea / 24 h air; Indonesia → UAE 14–21 days sea / 36 h air; Indonesia → Western Europe 28–35 days sea / 48–72 h air; Indonesia → US East Coast 35–42 days sea. Actual transit depends on routing, transhipment and customs clearance and is confirmed on booking.

Yes. Every booking receives a tracking ID accessible from the Track Shipment portal on this site, with milestone updates from pickup to delivery. Enterprise customers can also receive API push updates into their TMS or ERP.

We provide licensed customs brokerage at Indonesian sea and air ports via the INSW / CEISA single-window system, and arrange clearance at destination through accredited partners. HS classification, valuation, duty optimisation and AEO routing are covered.

Yes - under IATA DGR for air, IMDG Code for sea and ADR for road. Acceptance is subject to carrier approval, full hazmat documentation (MSDS, UN classification), proper packaging and labelling. Contact the air or sea desk before booking.

Carrier liability is limited by international convention (Hague-Visby for sea, Montreal for air, CMR for road). We strongly recommend all-risk marine cargo insurance covering 110% of CIF value, which we can arrange in your name through licensed Indonesian or international underwriters.

Use the Request a Quote button in the navigation, email trading@ptalexa.com for commodities or info@ptalexa.com for logistics, or call our trade desk. Provide product / commodity, volume, origin, destination, target Incoterm and timeline; we reply within two (2) working hours for standard shipments.

Standard quotations are valid for seven (7) calendar days from issue. Commodity quotations exposed to volatile spot prices (e.g. crude derivatives, palm oil) may be valid for shorter periods, which are always stated on the document.

For commercial trade we accept T/T (telegraphic transfer / SWIFT MT103) and Documentary Letter of Credit (L/C at sight or usance) issued by a top-tier prime bank. Escrow arrangements via licensed Indonesian escrow agents are available for first-time counterparties. For online invoice payments, the Make a Payment portal supports card and bank-transfer rails.

Cross-border trade is typically invoiced in USD; EUR, AED and SGD are available by prior agreement. Domestic Indonesian transactions are invoiced in IDR and subject to applicable PPN (VAT).

Standard commercial terms are: 30% T/T advance with order confirmation, 70% T/T against shipping documents (or against L/C at sight). Repeat-customer credit terms are available subject to credit-committee approval after a successful trade history.

Yes, in line with our Refund Policy. Refundable items include undelivered prepaid services and double-charged amounts; non-refundable items include duties already remitted to authorities, demurrage and bank fees. See the full Refund Policy for detail.

At minimum: commercial invoice, packing list, bill of lading (BL) or air waybill (AWB) and HS-coded product description. Depending on cargo: certificate of origin (Form A, ATIGA, AANZFTA), phytosanitary, fumigation, halal certification (food), MSDS (dangerous goods), COA, inspection / SGS report. We prepare and file the export-side documentation as part of the service.

Our customs desk classifies cargo under the Indonesian HS Tariff Book (BTKI) - currently aligned with HS 2022 - using product description, composition and intended use. Mis-classification creates compliance risk and unexpected duty exposure; ask us to validate before declaration.

Yes. Every counterparty is screened against the UN, US OFAC SDN, EU consolidated, UK OFSI and PPATK lists at onboarding and on a continuous basis. We do not deal with sanctioned parties, sanctioned jurisdictions or proscribed end-uses.

For corporate KYC we collect: certificate of incorporation, business licence / NIB equivalent, tax registration, beneficial-ownership disclosure (≥25% UBO), proof of registered address, authorised-signatory list and bank-account confirmation. PEP and high-risk jurisdictions trigger Enhanced Due Diligence (EDD).

Trade contracts are typically governed by Indonesian law, with disputes referred to BANI (Indonesian National Board of Arbitration) in Jakarta or to the competent Pengadilan Negeri. International contracts may, on request, be governed by the laws of England & Wales or Singapore - confirmed in the master agreement.

Personal Data is processed in line with UU No. 27/2022 (PDP), UU ITE and PP No. 71/2019. See our Privacy Policy for the full statement on collection, lawful bases, sharing, cross-border transfer, retention and your rights as a data subject.

Submit a Partner With Us enquiry from the Contact menu, or email info@ptalexa.com with your company profile, product range / service capability and certifications. We will respond with the KYC and onboarding checklist within three (3) working days.

Yes. Open roles across trading, operations, finance and technology are listed on the Careers page. We hire across Indonesia, India, Thailand, the UAE and Canada.

For active shipments, the 24/7 booking & tracking desk is reachable through the Track Shipment portal and on WhatsApp at +62 852-1205-0008. General enquiries are answered Mon – Sat 09:00 – 19:00 WIB.

A named coordinator is assigned to every account with annualised spend exceeding USD 50,000, and on request for project cargo and chartering engagements.

Selected case studies are published in our Resources section. Customer references are shared one-to-one under NDA on serious commercial enquiries.

Service complaints should be lodged in writing within seven (7) calendar days of the event to info@ptalexa.com, citing the booking reference. We acknowledge within two (2) working days and substantively respond within ten (10) working days. Indonesian consumers may also escalate to BPSK under UU No. 8/1999.