E-Commerce & Drop Shipping

WHY ALEXA E-COMMERCE

Built for sellers who refuse to be the bottleneck

E-commerce wins on cut-off time, pick accuracy and last-mile speed. We invest in WMS automation, marketplace integration and last-mile control so your storefront promises become next-day deliveries.

From single-seller pick-and-pack to multi-warehouse cross-border fulfilment, our e-commerce desk operates a purpose-built fulfilment platform integrated with all major Indonesian and Southeast Asian marketplaces. Order capture is real-time, pick lists are wave-optimised, packing is photo-verified, and last-mile dispatch happens within 24 hours of cut-off - with returns processed within 48 hours.

SERVICE TIERS

Three fulfilment models to grow with you

Choose self-fulfilment with our courier, full marketplace fulfilment, or cross-border drop-shipping. Every tier includes integrations, KPIs and a seller portal.

Self-Fulfilment

Marketplace Courier

You pack - we collect, ship and deliver across all platforms.

Cut-Off to Ship Same-day pickup

Ideal for Solopreneurs · Niche sellers · Hand-made brands

Marketplace order capture and label printing
Scheduled or on-demand pickups
COD handling with 3-day settlement
Returns label and reverse-logistics portal

Full E-Commerce Fulfilment

Inventory at our warehouse - we pick, pack and ship orders.

Cut-Off to Ship 24 hrs order-to-ship

Ideal for Brands · Marketplace sellers · DTC

Inventory sync across all marketplaces
Pick-pack-ship with photo verification
Returns processing and refurbishment
Carrier rate-shopping for cheapest delivery

Cross-Border

Cross-Border Drop Shipping

Supplier-to-buyer drop-shipping across ASEAN and beyond.

Cut-Off to Ship 3 – 7 days delivered

Ideal for Cross-border sellers · Drop-shippers · Print-on-demand

Supplier-facing API for order routing
Branded packaging at origin
Cross-border customs and DDP option
White-label tracking for your buyer

ENGINEERED FOR SELLERS

Why brands and marketplaces choose Alexa E-Commerce

Six operational pillars that turn fulfilment from a headache into a growth lever.

Marketplace Integrations

Native connectors for Tokopedia, Shopee, Lazada, TikTok Shop, Blibli, Bukalapak, Shopify and WooCommerce.

Wave Picking & Photo Verify

Wave-optimised pick lists with handheld scanning and photo verification of every packed order.

Last-Mile Carrier Mix

Rate-shop across J&T, JNE, SiCepat, AnterAja, Ninja, Lalamove, GoSend and instant for cheapest fastest delivery.

COD & Returns Built-In

Cash-on-delivery with 3-day settlement, plus a self-service returns portal with refund triggers.

Branded Packaging

Branded boxes, dunnage, thank-you cards and unboxing experiences - kept under one SKU code.

Cross-Border 3PL

Cross-border fulfilment from Indonesia into ASEAN and reverse - with DDP, branded tracking and currency settlement.

FULFILMENT NETWORK

Fulfilment centres positioned near your buyers

Multi-node fulfilment across Indonesia's major consumer markets plus regional cross-border hubs - connected through one platform.

JKT

Jakarta FC

BKS

Bekasi FC

TGR

Tangerang FC

BDG

Bandung FC

SBY

Surabaya FC

SMG

Semarang FC

MDN

Medan FC

MKS

Makassar FC

DPS

Bali FC

BPN

Balikpapan FC

BTH

Batam Cross-Border

PNK

Pontianak FC

SIN

Singapore Hub

KUL

KL Hub

BKK

Bangkok Hub

MNL

Manila Hub

HAN

Hanoi Hub

SGN

HCMC Hub

DXB

Dubai Hub

HKG

Hong Kong Hub

See all fulfilment centres

HOW WE FULFIL YOUR ORDERS

Five steps. One platform. Every order tracked.

A disciplined operating model that turns every order into a tracked, signed delivery.

01

Connect & Inbound

Marketplaces and stores connected via API - inventory inbounded and putaway.

02

Order Capture

Orders pulled real-time from all marketplaces - wave-batched for picking.

03

Pick & Pack

Handheld pick, photo verify, branded packing and label printing.

04

Carrier Dispatch

Rate-shopped carrier dispatch with tracking number pushed back to marketplace.

05

Returns & Reconcile

Returns processed within 48 hours and inventory reconciled daily.

CATEGORIES WE FULFIL

Built for the categories that move fastest

Six categories with dedicated SOPs, packaging standards and KPIs.

Fashion & Apparel

Hanger storage, returns processing, polybag dispatch

Beauty & Personal Care

Temperature-controlled storage, expiry-date FEFO

Electronics

Serial-tracked, anti-static and insured packing

Food & Groceries

Cold-chain dispatch, HACCP-compliant kitting

Home & Living

Furniture, decor and big-and-bulky last-mile

Mom & Baby

BPOM-compliant storage and gift-pack assembly

E-COMMERCE FAQ

Answers from our seller success team

The questions our sellers ask most often - answered straight.

Native integrations: Tokopedia, Shopee, Lazada, TikTok Shop, Blibli, Bukalapak, JD.ID, Shopify, WooCommerce, Magento and BigCommerce. For custom stacks we provide REST APIs and webhook callbacks. Inventory, orders, dispatch and returns all sync bi-directionally.

Orders received before 3 pm local are picked, packed and dispatched the same day. Orders after 3 pm ship the next business day. We maintain a 99.95% pick accuracy and 99.7% on-time dispatch KPI - visible to you on the seller dashboard in real time.

COD orders are dispatched via marketplace courier or our last-mile partners with 3-business-day settlement. Returns flow through a self-service portal - the buyer prints a return label, your warehouse receives the parcel, our team inspects and refurbishes within 48 hours, and the marketplace refund is triggered.

Yes. We support branded outer boxes, branded dunnage and tissue, thank-you cards, samples, and influencer-style unboxing packs - kept under one SKU code and applied automatically to relevant orders based on rules you define.

Yes. We operate cross-border fulfilment from Indonesia into Singapore, Malaysia, Thailand, the Philippines and Vietnam - including DDP customs, branded tracking experience for the buyer and currency-settlement in IDR or USD to the seller.

Three components: storage (per-pallet / per-bin per month), pick-pack (per-order, per-line-item), and dispatch (carrier rate). No setup fee. No minimum monthly. Pricing scales down with volume - we publish a transparent rate card and a free fulfilment-cost calculator on our seller portal.

Onboard your e-commerce store in 7 days

Tell us your SKUs, marketplaces and monthly orders - our seller success team gets you live within a week.

Talk to E-Commerce Desk