Licensed customs clearance that moves with your cargo

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4 hrs

Avg Green-Lane Clearance

12+

Ports & Airports Licensed

99.6%

First-Time Clearance Rate

24/7

Customs Help Desk

Clearance built on precision, not luck

Customs is more than paperwork - it is HS coding, valuation, duty optimisation and compliance risk. We bring licensed brokers, in-house tariff specialists and a digital filing platform so your cargo clears the first time, every time.

From a single PIB to multi-port programmes, our customs desk files thousands of declarations every month through INSW, CEISA 4.0 and bonded zone systems. We advise on HS classification, customs valuation, FTA preference, MITA-NCH facilities, AEO accreditation and post-clearance audits - with a single point of accountability and a digital audit trail.

Three customs services to fit your trade

Choose the brokerage service that matches your trade direction. Every tier includes filing, duty calculation and compliance advisory.

Outbound

Export Customs Clearance

PEB filing, export documentation and origin certification.

Avg Clearance 2 – 6 hrs
Ideal for Exporters · Re-exporters · Tax refund applicants
  • PEB e-filing and BC 3.0 facility
  • Certificate of Origin (FTA) preparation
  • Restitusi / drawback application
  • Export shipment tracking and POE capture
Special Procedures

Bonded & Special Customs

Bonded zone, KITE, MITA-NCH and AEO procedures.

Avg Clearance Programme-based
Ideal for KITE holders · Bonded zone tenants · AEO applicants
  • BC 1.6 bonded clearance and movement
  • KITE Pembebasan / Pengembalian filing
  • AEO accreditation advisory and audit support
  • Free Trade Zone (Batam, Bintan) procedures

Why importers and exporters choose Alexa Customs

Six operational pillars that turn clearance into a managed, defensible service.

PPJK Licensed

Fully PPJK-licensed brokerage at every major Indonesian port and airport - with in-house ahli kepabeanan.

HS Classification & Valuation

Dedicated tariff specialists who reduce duty exposure through correct classification and FTA preference.

Digital Filing & Audit Trail

CEISA 4.0 e-filing with complete digital audit trail - defensible against post-clearance audits.

Bonded & KITE Programmes

Specialist support for BC 1.6 bonded warehouses, KITE and MITA-NCH high-trust importer programmes.

AEO Accreditation

AEO advisory, gap assessment and ongoing compliance audits to access fast-track clearance.

Single Point of Accountability

One coordinator per importer - accountable from PIB filing to SPPB release, audit and reconciliation.

Licensed at every major port and airport

Resident brokers at the ports and airports that matter - no third-party hand-offs, no surprises.

JKT
Tanjung Priok
CGK
Soekarno-Hatta
SUB
Tj Perak
SUB
Juanda Airport
BTH
Batam FTZ
BDR
Bintan FTZ
MDN
Belawan
MDN
Kualanamu
SMG
Tj Emas
BPN
Semayang
MKS
Hasanuddin
DPS
Benoa
CKR
Cikarang Dry Port
BKS
Bekasi KITE
SBY
Surabaya KITE
BPN
Balikpapan KITE
PLM
Palembang
PKU
Pekanbaru
BJM
Banjarmasin
MND
Manado

Five steps. One PIB/PEB. Zero surprises.

A disciplined customs model that keeps every declaration defensible and every release on schedule.

01

Document Review

Invoice, packing list and HS check - flagged risks resolved before filing.

02

PIB / PEB Filing

E-filed through CEISA 4.0 with pre-arrival lodgement on inbound shipments.

03

Duty & Taxes

Duty, PPN, PPh and excise calculated and paid via Bank Devisa Persepsi.

04

Inspection & Release

Green/yellow/red lane handling, physical inspection facilitation and SPPB capture.

05

Post-Clearance

Audit-ready file, restitusi support and post-import audit defense.

Specialist desks for regulated commodities

Six verticals with dedicated regulatory expertise and licence support.

Chemicals & Pharma

Chemicals & Pharma

BPOM, Lartas and precursor compliance

Electronics & Tech

Electronics & Tech

SDPPI, SNI and post-border surveillance

Food & Beverage

Food & Beverage

BPOM, MUI halal and SNI registration

Machinery & Capex

Machinery & Capex

KITE, IT-Inventaris and second-hand permits

Automotive

Automotive

CKD/CBU permits, IT-Otomotif and excise

Textile & Apparel

Textile & Apparel

Surveyor reports and quota management

Answers from our compliance desk

The questions our enterprise importers and exporters ask most often - answered straight.

Green-lane (jalur hijau) shipments clear in 4–24 hours after PIB filing - most consumer goods imports for MITA-NCH importers fall here. Yellow-lane (document inspection) typically 1–2 working days. Red-lane (physical inspection) 2–5 working days depending on commodity. Pre-arrival filing dramatically reduces these times.

Yes. We routinely clear Lartas items requiring BPOM, BPOM Pangan, SDPPI, SNI, KLHK, Kementan, Kemkominfo and similar permits - we advise on permit procurement, validity and pre-shipment approvals to avoid demurrage and delays.

Yes. Our tariff specialists routinely save importers 5–20% in duty through correct HS classification, FTA origin certification (ATIGA, AKFTA, ACFTA, IJEPA) and customs valuation review. Mis-classification is the #1 source of post-clearance assessments and we proactively defend the right code.

AEO (Authorised Economic Operator) is a high-trust trader status granting reduced inspection, prioritised clearance and self-assessment privileges. Worth pursuing if you import/export more than IDR 50 billion annually or operate in regulated sectors. We provide gap assessment, application support and ongoing compliance audits.

Yes. We are licensed for BC 1.6 bonded warehouses, KITE (Pembebasan and Pengembalian schemes), FTZ Batam/Bintan and KEK economic zones - covering inbound movement, in-bond storage, value-added processing and re-export.

Minimum: commercial invoice, packing list, B/L or AWB, HS-coded product description, Certificate of Origin (for FTA claims), and any permits required by the regulating ministry. For first-time importers we also need API-U/API-P, NPWP, NIB and customs registration. We provide a customer-specific checklist at SOW.

Get a customs brokerage quote in 2 working hours

Tell us commodity, port and trade direction - our compliance desk replies with a costed proposal, HS advisory and expected clearance time.

Talk to Compliance Desk